If your item has not arrived within 7 business days of your order being shipped (not purchased), contact us at email@example.com for an immediate replacement order.
Please note this policy excludes errors made by customers when providing incorrect shipping details on their order and/or missed parcel deliveries.
Do you do custom designs?
The only custom files I do are small changes to the files in my shop.
Are your files compatible with my cutter?
I include SVG, DXF, and PNG files.
SVG is compatible with:
Silhouette Designer Edition, Make the cut (MTC), Sure cuts a lot (SCAL), Brother Scan and Cut "Canvas" and Cricut Design Space.
DXF is compatible with:
Silhouette Studio Basic Edition
PNG is compatible with:
Adobe Photoshop, other common image editing programs
Can I sell things I make with these designs?
Yes, you can sell physical products made with my designs. You cannot sell, give them away or use them as part of another digital product for sale. If you would like to use them for print on demand or mass production you will need an extended license available upon request.
How do I unzip the zipped folder?
On a Windows computer:
-right click on file
-select Extract All
-select the location you would like the file to be placed
-the file is now unzipped and ready to use.
On a Mac computer:
-just double click on the zipped folder.
When are you available to help?
Contact me anytime if you need assistance. I will get back to you as soon as possible. I promise to always message you back within 24 hours.
The file is not opening when I click on it.
You must first unzip the file before opening it in your program. And be sure you open the file within your program instead of double clicking on the file.
Am I able to get this file in a different file format?
Sure, contact me and I will be happy to email you the requested file format after you purchase.
Do you offer refunds?
Due to the nature of a digital item it cannot be returned. If you have any issues with the file, let me know and I will be happy to help you out. If you purchased the same file twice I will refund in that instance or you can exchange if for another file in my shop of equal value.
What do the files come with?
SVG, DXF and PNG formats
Why am I getting an error message in Silhouette Studio that the file is not supported?
There are two main reasons for the unsupported file message. (1.) You must unzip the zipped file before opening it in Silhouette Studio (2.) If you have Silhouette Studio basic edition you need to open the dxf file. Basic edition cannot open SVG files you will need designer edition or higher.